Key takeaways
- Guests who search your hotel's name and land on an OTA cost you commission on a booking you'd earned — ranking #1 for your own name is priority zero.
- Occasion searches ('staycation deals', 'hotel with bathtub', 'anniversary stay') are where boutique properties beat chains — specificity wins.
- Only the hotel can write its own neighbourhood, rooms, and story — content OTAs can't replicate is content they can't outrank forever.
- A visible 'best rate direct' promise turns recovered searchers into direct bookers.